Dear POLARIS user
Information Note
Object: New Multifactor Authentication System (MFA) – TEC Directorate
When: November 10, 2023
We would like to inform you that a new Multifactor Authentication System (MFA) for all non-ESA users will be implemented for TEC directorate next November 20, 2023.
Once the implementation is completed, only users who have been registered with the new authentication system will be able to log in through the external server.
For any further info or support please refer to the Service Desk
Thank you for your cooperation.
Please be aware that to optimize Eclipse performance it is recommended that Chrome or Firefox internet browsers should be used. It should be noted that the use of Internet Explorer does not guarantee full functionality of the software.
Please contact us if we can advise you further
Kind Regards
POLARIS Service Desk
Office Hours
Monday to Friday : 08:00 - 18:00
Saturdays / Sundays : CLOSED
Public Holidays : CLOSED
Contact Details
Email :
tec-polarissupport@esa.int
Phone : +31 (0) 71 56 56514