Dear POLARIS user

Information Note


Object: New Multifactor Authentication System (MFA) – TEC Directorate
When: November 10, 2023

We would like to inform you that a new Multifactor Authentication System (MFA) for all non-ESA users will be implemented for TEC directorate next November 20, 2023. 

Once the implementation is completed, only users who have been registered with the new authentication system will be able to log in through the external server.

For any further info or support please refer to the Service Desk

Thank you for your cooperation.


Please be aware that to optimize Eclipse performance it is recommended that Chrome or Firefox internet browsers should be used. It should be noted that the use of Internet Explorer does not guarantee full functionality of the software.

Please contact us if we can advise you further

Kind Regards
POLARIS Service Desk

Office Hours

Monday to Friday : 08:00 - 18:00

Saturdays / Sundays : CLOSED

Public Holidays : CLOSED

Contact Details

Email : tec-polarissupport@esa.int

Phone : +31 (0) 71 56 56514